Alibris Seller Hub

Alibris Answers

Welcome to Alibris Answers!

Have you ever had a question and thought, "Ah, Alibris will never give me a straight answer about that?"

Have you ever gotten a canned response back from Alibris and thought, "Well, that completely missed the point?""

Have you had policy, practice, operational, or other kinds of questions that you'd like to see Alibris tackle without burying you in corporate lingo?"

The answers are now here--Alibris Answers, to be exact.

Starting immediately, Alibris Answers will be a place to ask Alibris your burning questions. We'll be pulling in staff members from all over the company to field your questions: directors, project managers, engineers ... anybody who might be able to give you some insight into your query.

As with any forum, we have to set some guidelines. Here they are:
  • Let's all be adults. Yes, this forum will be a more informal place, but we're still in business together. Any objectionable language, personal attacks, etc., will cause your question to be ignored.
  • Submit only one question at a time, please. Create a new topic in this forum for each question you have. Use your question as the title of each topic you create. This will keep things cleaner and simpler, as well as help us avoid duplicate questions.
  • Bear with us. We will answer as many questions as we can, as quickly as we can. But we may not be able to answer all questions.
  • Contact us directly for required responses. This forum is not a replacement or a workaround for using the "contact us" form on the Seller Hub, or e-mailing sellers@alibris.com. This forum is the place for deeper questions--questions about our policies, procedures, or the company in general, not your day-to-day operations. If your issue requires a response from us, please contact us outside of this forum.
We hope this forum is helpful to you; if there's anything we can do to improve it, or any changes you'd like to see, don't hesitate to let us know. Fire away!

Heather Burns
Director, Alibris Client Services
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Alibris Answers

  Feeds Topic Title Replies Points Last Post Author
Unread Message RSS Refund Question 0 0

reimdon

reimdon

RSS Ads 19 0

Alibris

Feb 5 16 11:21 AM

whiteunicorna

RSS Possible to print MRS labels on Zebra thermal printer? 0 0

dionysos

Feb 2 16 6:10 PM

dionysos

RSS Troube printing MRS labels 4 0

Alibris

Jan 21 16 12:35 PM

Alibris

RSS return/refund issue 3 0

M5453

Jan 19 16 7:21 AM

djclausewitz

RSS What the heck? 0 0

M5453

Jan 18 16 10:49 AM

M5453

RSS Shipping 0 0

lostinlodos

Jan 16 16 7:47 AM

lostinlodos

RSS Book order cancelled two days after we marked it as shipped out and entered tracking number. Alibris: you messed up on this one 8 0

Alibris

Jan 13 16 4:13 PM

simtech

RSS Have not been paid in 2 months... 1 0

Alibris

Jan 13 16 10:13 AM

nsb1009

RSS The "booksellers" that are being allowed on Alibris.... 1 0

Alibris

Jan 11 16 4:20 PM

M5453

RSS Heather's Resignation 7 0

reimdon

Jan 7 16 1:47 PM

Alibris

RSS Payment still showing as In Process 6 0

TJPS

Jan 5 16 7:39 AM

reimdon

RSS Gotta love that outsourced Seller Help 10 0

Diane

Dec 26 15 10:40 AM

Diane

RSS Christmas 0 0

ARLighthouse

Dec 24 15 7:59 PM

ARLighthouse

RSS More confusion 5 0

reimdon

Dec 18 15 6:30 PM

djclausewitz

RSS Haven't been paid in two months 2 0

Alibris

Dec 18 15 10:55 AM

Calibanbooks

RSS No Payment 1 0

Alibris

Dec 15 15 2:49 PM

cbooks

RSS Payment + Inventory Upload 2 0

PawsNotClaws

Dec 8 15 7:53 PM

PawsNotClaws

RSS Probably nothing but.... 1 0

Alibris

Dec 2 15 10:57 AM

djclausewitz

RSS Missing payment 11 0

Alibris

Nov 24 15 8:27 AM

Simon

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