Alibris Seller Hub

Alibris Answers

Welcome to Alibris Answers!

Have you ever had a question and thought, "Ah, Alibris will never give me a straight answer about that?"

Have you ever gotten a canned response back from Alibris and thought, "Well, that completely missed the point?""

Have you had policy, practice, operational, or other kinds of questions that you'd like to see Alibris tackle without burying you in corporate lingo?"

The answers are now here--Alibris Answers, to be exact.

Starting immediately, Alibris Answers will be a place to ask Alibris your burning questions. We'll be pulling in staff members from all over the company to field your questions: directors, project managers, engineers ... anybody who might be able to give you some insight into your query.

As with any forum, we have to set some guidelines. Here they are:
  • Let's all be adults. Yes, this forum will be a more informal place, but we're still in business together. Any objectionable language, personal attacks, etc., will cause your question to be ignored.
  • Submit only one question at a time, please. Create a new topic in this forum for each question you have. Use your question as the title of each topic you create. This will keep things cleaner and simpler, as well as help us avoid duplicate questions.
  • Bear with us. We will answer as many questions as we can, as quickly as we can. But we may not be able to answer all questions.
  • Contact us directly for required responses. This forum is not a replacement or a workaround for using the "contact us" form on the Seller Hub, or e-mailing sellers@alibris.com. This forum is the place for deeper questions--questions about our policies, procedures, or the company in general, not your day-to-day operations. If your issue requires a response from us, please contact us outside of this forum.
We hope this forum is helpful to you; if there's anything we can do to improve it, or any changes you'd like to see, don't hesitate to let us know. Fire away!

Heather Burns
Director, Alibris Client Services
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Alibris Answers

  Feeds Topic Title Replies Points Last Post Author
RSS 19 Sept payment still 'in process' (1,2) 23 0

whiteunicorna

grandmahawk

RSS Seller Hub Down October 4th through October 5th for scheduled Maintenance 1 0

Alibris

Alibris

RSS Probably going to get a negative feedback for this... 7 0

Alibris

M5453

RSS Target delivery dates are seen by who and how are they determined? (1,2) 22 0

Alibris

Sep 18 14 12:35 PM

LostinOhio

RSS Some (used) sold items identified as "New" in my account 3 0

Alibris

Sep 17 14 9:45 AM

Diane

RSS Feedback to communicate to sellers 6 0

Alibris

Sep 16 14 8:08 AM

LostinOhio

RSS Why does this keep happening! 8 0

Alibris

Sep 15 14 1:23 PM

MindElec

RSS USPS Tracking numbers being erased..... 4 0

Alibris

Sep 15 14 1:14 PM

M5453

Hot Topic w/ No New Posts RSS Change to Non-Delivery Policy (1,2,3) 51 0

M5453

Sep 15 14 10:24 AM

Alibris

RSS "Page hogging" rules 1 0

Alibris

Sep 9 14 9:14 AM

djclausewitz

RSS Payments 13 0

Alibris

Sep 9 14 8:24 AM

PawsNotClaws

RSS Fill rate 12 0

Alibris

Sep 8 14 11:10 AM

AnneLS

RSS Response center in India or somewhere overseas? 3 0

Alibris

Sep 8 14 10:55 AM

tess

RSS What is going on? 20 0

TJPS

Sep 7 14 7:15 PM

djclausewitz

RSS Mobile search not working? 5 0

djclausewitz

Sep 5 14 11:16 AM

reimdon

RSS How long do books stay in someone's cart? 4 0

M5453

Sep 2 14 8:10 AM

reimdon

RSS Incorrect "Open Orders Total" on Seller Hub? 3 0

Alibris

Aug 21 14 10:42 AM

reimdon

RSS Is there something wrong with seller hub access? 15 0

Davidg

Aug 21 14 7:11 AM

djclausewitz

RSS the current outage 9 0

Alibris

Aug 19 14 3:00 PM

nsb1009

RSS Miscellaneous Payment? 2 0

Alibris

Aug 18 14 11:20 AM

M5453

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