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They are already covered to by any possible transaction fees they incur because they take a portion of the shipping credit as it is! This is nothing more than nickle and dime-ing sellers....and they are surely entitled to do so....but they are going to lose my business if they don't reverse this...it's obscene to enforce such a ridiculous policy.

I would agree in principle except for a few things.

I pay $60.00 a month to essentially advertise on Alibris. I then pay 15% commission on every sale...20% on partner sites. They take a portion of the shipping credit to defray their own shipping costs for ship-to-Alibris orders.

This is another attempt to nickle and dime sellers.

It is also not as simple as advising a customer their order was canceled. For sellers such as us that use Fillz, when we simply move an order to in process, it is automatically confirmed on Alibris....it's just the way they interface.

In 3 years of selling over 1,980+ books on Alibris, I have NEVER had an issue before. Now all of a sudden I'm being charged 50 cents for a canceled order after watching Alibris sales dwindle from 30% to 1.9% of our total sales.

This will be the straw that breaks the camel's back.

It obviously would not be common practice as we've been with Alibris for over 3 years and have never once been assessed this "Fee".


This is not a common practice as Alibris is the ONLY website we sell on (out of 33) that has such an insane thing as a Service Recovery Fee. This kind of one size fits all thinking is damaging to the book industry and is very short-sighted as a company like ours that brings with it unique products that drive customers to Alibris and thus increases the chances that you will benefit as well is more likely to either leave Alibris or avoid it altogether. It's not the way to expand your business and it's not the way to treat long time sellers in good standing.

Sales here have dried up considerably and this fee is simply absurd. It reminds me of the "over the limit" fees that credit cards extort from people.

One more point....your process works fine for a limited operation....say maybe up to 10K items or so....it's not so cut and dry for a larger scale operation. We carry over 30K items and so an occasional mishap is simply unavoidable because the business is run by human beings and not some infallible computer. That Alibris is the ONLY site that now what's to penalize a seller for canceling an order through a direct fee is telling....especially as it's share of sales is decreasing not increasing.