It's quite possible I've missed something but I'm assuming I need to go to Create a Return on the UPS site to send my order off to the Alibris Distribution Center. However, it asks for a contact name and phone number which Alibris don't seem to provide, although I found the latter with Google. It then says it can't validate the address, which seems odd as I cut and pasted it from the packing slip produced by Alibris. I then get asked who to bill shipping, taxes and duty to but the only option it allows from the drop down is 'Select One' or at least no options are provided in Explorer. I can't more beyond this point. Any suggestions?